International Stockist Trading Terms and Conditions

This agreement will become effective as of the signature date, to which the stockist has signed in agreement with Hokus Pokus. You can only become a stockist if you have a registered business.

1. ORDERS
1.1 All approved international stockists will be supplied with an order from.
1.2 Orders must be emailed to shop@hokuspokus.co.za, upon receipt of order, confirmation will be sent back to the stockist.
1.3 A commercial invoice will be sent to the stockist for approval and payment.
1.4 Payment will be ONLY accepted via international transfer/wire transfer into the mentioned bank account.

2. SHIPPING AND DELIVERY
2.1 All Courier charges are for the stockist account.
2.2 Hokus Pokus offers a courier service which can be added to your invoice, or you may make use of your own courier for collection.
2.3 Should you want to use our courier, we will send you a quotation, and if accepted payment must be made to Hokus Pokus. No stock will be allowed to leave without payment in full.
2.4 Processing of the order and courier will be done after Proof of Payment is sent to us.
2.5 All orders are shipped between 5 – 7 business days after receipt of payment. On average your parcel will be received within 6 – 12 business days from collection, depending on the freight service.
2.6 Once an order has been shipped and a waybill number has been issued, Hokus Pokus will not be held responsible for any theft, damaged or lost parcels.

3. RETURNS
3.1 The products names, codes and sizes are all indicated on the packaging and our website. Hokus Pokus will not take responsibility for items bought incorrectly.
3.2 Should the stockist want to return such a product, the courier charges will be for the stockists account. These items must have the original seal on the tube.
3.3 A 25% handling fee will be levied on all returns.
3.4 Once an order has been paid for and processed there will be NO amendments, cancellations and reimbursements.

4. DAMAGED AND TAMPERED STOCK
4.1 All our transfers have been checked and sealed with a special tamper seal on both sides of the end caps to protect the product from being tampered with. Hokus Pokus will not take responsibility for any product that has been tampered with and/or opened.
4.2 Stockist must make sure their customers know how to handle and apply the product in order to prevent damages and returns, which will be at the stockists expense. Hokus Pokus will not be liable to replace any such damaged product. Our instruction sheet is attached.
4.3 Should there be any other product problems, please email us at info@hokuspokus.co.za.

5. PAYMENT
5.1 Payment is strictly on a ‘Cash Before Delivery’ basis.
5.2 Payment will ONLY be accepted via international transfer/wire transfer into the mentioned bank account as stated on your invoice.
Please send Proof of Payment to: shop@hokuspokus.co.za
5.3 Hokus Pokus reserves the right to change prices at any time without further notice.

6. OTHER INFO
6.1 When we receive your stockist application we will let you know within 7 days if it has been approved.
6.2 All International stockist will be issued with a price list/order form with their net discounted Ex Works pricing.
6.3 There will be NO OPENING ORDER LIMIT OR MINIMUM ORDER LIMIT.
6.4 Hokus Pokus is not currently offering any exclusivity to stockists in specific areas until the market has been evaluated.
6.5 Stockist will only be approved if they have either a brick and mortar or online shop.
6.6 If you run a craft workshop for up-styling of furniture and there is enough evidence that it is an ongoing concern, you will be considered as a stockist on the merits thereof.
6.7 Hokus Pokus reserves the right to suspend, withhold or terminate this agreement if any of the conditions are not met or should any other problems arise.